Policies

 

The following items are a summary of the essential policies and terms of use that should be read before placing your order:
 

    SHIPPING

    1. Our caviar is shipped refrigerated in our custom-designed insulated packaging, and will keep cold for up to 48 hours. Your shipment will arrive fresh, usually the day after it is ordered.
    2. Perishable items are shipped next-day, via FedEx overnight delivery and non-perishable items are shipped FedEx Ground unless you have requested otherwise.
    3. Orders for perishable items received by 3:00 PM Eastern Standard Time, Monday through Thursday, are processed and shipped the same-day unless a later ship date is requested. Orders received on Friday are processed same-day only if accompanied by an extra Saturday Delivery fee of $30 per address. Please note that Saturday delivery is not available to all locations. If your order is urgent, please call us and we will do whatever we can to expedite it.
    4. Shipping is free for both perishable and non-perishable items. An additional charge of $35 is added to each order for Hawaii, Puerto Rico, and Alaska.
    5. Saturday Delivery service to AK & HI is $50.
    6. Shipping prices are subject to change without notice.

     See Shipping Policies in detail.

    Customer/Address Information:

    1. Caviar purchased through CRU can only be shipped within the United States. International customers should contact us for info and pricing on overseas shipments.
    2. Carriers will not deliver to a PO Box. Please indicate a full shipping address and telephone number when ordering.
    3. We are not responsible for incorrect addresses. Please carefully check name, address and zip code of recipient.
    4. To prevent fraudulent activity, new customers who place orders that have different "Bill to" and "Ship to" addresses will be contacted before their order ships. Such orders will not ship until the purchaser confirms the shipment.
    5. Please provide any "Special Shipping Instructions" at checkout, in the "Order Instructions/Comments (Optional)" field of the order confirmation section. We are not responsible, for loss or damage to deliveries requested with "no signature required", or, for delivery delays that are beyond our control.

    Packing Slip/Invoice: Inside the package there will be no paperwork showing the prices paid on your order, only a CRU packing slip to show the contents of the box. Please notify us in advance if you want an invoice included with your shipment.

    Receiving Shipments: Please inspect all packages and products immediately at delivery. For greater success in filing a claim, be sure to take pictures and keep any damaged goods or packaging in the same condition as delivered. Contact us and/or the carrier with any issues regarding a damaged or tampered with shipment.

    Pricing: Prices are subject to change without notice based on fluctuations in availability. 

    Images: Online images are representations only. Actual product appearances may vary due to it being hand-made or variability of source, fish, harvest, etc.
    All images are our property and not for reuse without permission. Please contact us if you are interested in using our images.

     
    RETURN POLICY:
    CRU Caviar fully guarantees all its products for freshness and quality. Inspect your order as soon as it arrives. If you are not 100% satisfied with your purchase, please call us (910-575-7975) so that we can immediately replace your product or credit your account. We appreciate your business and are committed to the best service possible.
     
    Depending on the circumstances, we can accept returns on most products even after the customer has opened the product's container. However, we do not accept returns after the product has been sampled or otherwise eaten by the customer. 
    If you are unsatisfied for any reason, please give us a call or email.
    *You must contact us within 48 hours of receiving a perishable shipment to be eligible for a return.
     
    All returns must be shipped to:
     
    CRU Caviar
    563 Seaside Rd Sw
    Ocean Isle Beach
    NC, 28469