Policies

 

SHIPPING

1. Our caviar is shipped refrigerated in our custom-designed insulated packaging, and will keep cold for up to 48 hours. Your shipment will arrive fresh, usually the day after it is ordered.
2. Perishable items are shipped next-day, via UPS overnight delivery and non-perishable items are shipped via Ground services unless you have requested otherwise and paid additional shipping fees.
3. Orders for perishable items received by 12:00 PM Eastern Standard Time, Monday through Thursday, are processed and shipped the same-day unless a later ship date is requested. Orders received on Friday are processed same-day only if accompanied by an extra Saturday Delivery fee of $30 per address. Please note that Saturday delivery is not available to all locations. If your order is urgent, please call us and we will do whatever we can to expedite it. *Please note: during the month of December, order cut-off times for next-day delivery may be earlier due to higher order-volume.
4. Shipping is free for both perishable and non-perishable items. An additional charge of $35 is added to each order for Hawaii, Puerto Rico, and Alaska.
5. Saturday Delivery service to AK & HI is $50.
6. Shipping prices are subject to change without notice.

 See Shipping Policies in detail.

Customer/Address Information:

1. Caviar purchased through CRU can only be shipped within the United States.
2. Carriers will not deliver to a PO Box. Please indicate a full shipping address and telephone number when ordering.
3. We are not responsible for incorrect addresses. Please carefully check name, address and zip code of recipient.
4. To prevent fraudulent activity, new customers who place orders that have different "Bill to" and "Ship to" addresses will be contacted before their order ships. Such orders will not ship until the purchaser confirms the shipment.
5. Please provide any "Special Shipping Instructions" at checkout, in the "Order Instructions/Comments (Optional)" field of the order confirmation section. We are not responsible, for loss or damage to deliveries requested with "no signature required", or, for delivery delays that are beyond our control.
   

Packing Slip/Invoice: Inside the package there will be a CRU packing slip to showing the contents of the box. No prices will be shown in box for ease of gifting. Refer to your order confirmation for payments.